Note: Pulse Secure Desktop Client combines the features of Odyssey Access Client for LAN access, Network Connect (NC) or the SRX client software for WAN access, and WX client software for application acceleration services. Users of mobile devices (smartphones) can also enable Pulse Secure Desktop Client for secure connectivity to a Connect Secure(PCS) Appliance. In this case, please note that any and all references made to Pulse Secure Desktop Client (Pulse) within the contents of this article specifically refer to the feature which allows for a Layer 3 VPN connection to the Connect Secure(PCS) Appliance on a Windows Desktop.
Enable the corresponding server side logs. If you are having a resource access or performance issue, obtain a Packet Sniffer.For more information, refer to KB22509 - What server side logs will be required when I open a Network Connect (NC) or Pulse Secure Desktop Client VPN case? before proceeding with the following procedure. Packet Sniffers are programs for capturing live traffic on a client network.
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There are several packet sniffers available today for a price and others available for free for download and use.
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Pulse Secure does not assume any responsibility for the selection of or use of these third party sites and products, so we do ask that you take the time to evaluate and gain the necessary approval needed to install such a program on the designated client machine and Application Server (if possible) prior to starting the log gathering process.